CompTIA has a vendor-neutral, award-winning portfolio of certificates and certifications. Many organizations, including the U.S. Department of Defense (DoD) mandate or highly recommend CompTIA certifications to ensure employees have the knowledge and skills to perform critical IT roles and important jobs.
For individuals, attaining industry-recognized CompTIA certifications means increased job security, additional career opportunities and increased credibility in the workplace. For businesses, hiring CompTIA certified workers means higher customer satisfaction, increased productivity and lower employee turnover.
CompTIA A+ certification is an internationally recognized, vendor-neutral certification that many employers consider a prerequisite for entry-level IT employment. A+ certification signifies competence in the fundamentals of hardware, software and operating systems; system troubleshooting and repair; networking; and security and operational procedures including communication skills that a helpdesk or remote support employee should have.
Who Should Attend?
- IT Technicians
- Call Center Technician
- Desktop Support Technician
- Tier 1 & 2 Support
- PC Support Technician
- Field Technician
- Personnel seeking IAT-1 certification to fulfill the DoD 8570.1 Directive
500 hours of hands-on lab or field experience.
Skills Students will Learn
- The fundamental components and functions of computer technology, networking, and security.
- The skills required to identify hardware, peripheral, networking, and security components
- The skills required to install, configure, upgrade, and maintain PC workstations, the Windows OS and SOHO networks
- How to utilize troubleshooting techniques and tools to effectively and efficiently resolve PC, OS, and network connectivity issues and implement security practices
Technical Features of the Course
- Hardware: storage devices, backup media, motherboards, processors, memory and cooling
- Operating Systems: commands, directory structures, disk management, administration, operation and optimization
- Networking: TCP/IP, mail protocol, FTP, proxy, broadband, wireless and routers
- Security: viruses, malware, permissions, encryption and authentication
Certification and Exams
An A+ certification candidate is required to pass two exams: A+ Essentials and A+ Practical Application.